Support
Submit a complaint
How to raise a complaint about a bookmaker, and where to take it if the operator does not resolve it.
Start with the operator
Contact the bookmaker through its official support channel and keep the reference number. Most complaints are resolved at this stage.
Include your account details, the transaction references, and a short timeline of what happened.
Escalate to the regulator
If the operator does not resolve the complaint, contact the regulator that issued its licence. The licence page for each bookmaker names the regulator where one is published.
What we can do
We are an editorial directory, not an alternative dispute resolution service. We cannot recover funds or force an operator to act, but we do correct the records we publish.