Customer Support Ratings

Customer Support Ratings

Support quality is usually judged at the worst possible moment: a locked account, a missing withdrawal, a bet settled the wrong way. This table collects how bettors found that experience across live chat, email and phone.

A reply that arrives quickly but restates the terms is not the same as one that fixes the problem, so the score follows resolution as much as speed.

How to read this table

• Channel availability differs by market and by hour, so a bookmaker without 24-hour chat can still score well on the channels it does offer.
• Scores are aggregated from bettor feedback; our own test contacts are reported in the review text instead.

Table legend

Customer support

Average score for this criterion, on a scale from 1.0 to 5.0, with the number of ratings behind it.

Compared to average

The gap between this bookmaker and the mean score of 3.5 across every bookmaker rated for this criterion.

Action

Review opens the full written review, including licensing, payments and markets.

Other rating tables

• Overall rating
• Verification & KYC process
• Withdrawal
• Safety and fairness
• Betting limits
• Customer support (this page)